A supplier you can put through a review
You are not evaluating software. You are evaluating a single supplier holding a principal’s entire data estate, and you have to write something defensible about it.
The answers are published, not promised
Which keys I hold and which the client holds, what an administrator can read, where the hardware is and what that does not give you: all of it in writing, before you ask.
Key-person risk, answered with a mechanism
Illness, insolvency, termination and my no longer being able to work each have their own arrangement — not a reassurance. The client can operate without me on any day of the contract.
Service levels with a consequence attached
What I owe you when something breaks, in hours and not adjectives; how a one-person week runs; and what happens when I miss — including the exit.
Why replacing me is a handover, not a rescue
I run your infrastructure the way a family office runs a portfolio: on your behalf, with every account in your name, reporting to you. The machine it runs on is mine.
Nothing is in my name
The domain and the registrar account are yours, paid by you. I hold no account you cannot open yourself today, so there is nothing of yours to recover from me.
Written down, not remembered
Every service is documented: what it runs on, how it is configured, how it is restored. It is standard software throughout, written in a document you hold and not kept in my head.
Any competent administrator can take over
If I am ill, away, or you simply want someone else, the next person starts from documentation and credentials you already hold.
What is committed, and what is not
Hardware I own, in my facility
Not a VPS reselling someone else’s cloud. One physical machine, just for you, encrypted at rest, in a facility I can walk up to — where it sits and who can reach it.
No certification, and no pretending
There is no ISO 27001 and no SOC 2. If your committee requires an auditor’s letter, I am not your supplier, and I will say so in the first reply rather than the fourth.
You would be among the first
I am taking on my first managed clients now. That means founding terms — your rate held for the length of the contract — and more of my attention than anyone who signs later will get. I would rather tell you that than imply a client list I do not have yet.
Nobody learns you are my client
No client list, no names, no logos, no case studies, and no reference given unless you offer one yourself. Outside the two of us, what exists of our arrangement is what invoicing and taxes require, and nothing else.
Who you would be contracting with
Eugene (Yevheniy) Hvozdikov
I run Arasaka alone, from Busto Arsizio. Behind it is a decade of production systems in bank investments, insurance, HR services and gambling, where losing data was never allowed, as an employee and a contractor. Those were employers, not clients, and the work was theirs.
Working alone is the point. The person who designs your infrastructure is the person who answers you, so nothing is explained twice.
Check me before we speak: the VAT and REA numbers are in the footer of every page and resolve to a real entry in the Italian Business Register — the details are here.
Questions
What happens when something breaks?
You hear from me in writing, within the times set on the service levels page.
What if you are ill, unreachable, or can no longer work?
Each case has its own arrangement, and none of them needs me — the mechanism is here. The client can operate without me on any day of the contract.
Can we audit what you do?
You get read access to the administrative journal, and the restore-test results in your report, on this form (PDF). What you do not get is an auditor’s letter — said plainly here.
Our committee approves in stages. Can we start with part of it?
Yes. The same agreement can start with the inventory of your accounts and the move plan: the first €10,000 of the €100,000, with 90 days for the committee to confirm the rest. If it does not, the plan is yours to keep. What it costs.
What happens if we leave?
30 days’ notice either way. Each year is paid in advance and is not refunded if you choose to leave; if I end it, the months you paid for and did not get come back. The handover document, a walk-through for the next administrator, and your data on drives you keep. The machine stays mine.